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Set Defaulting Shipping Document at the time of ship confirm based on the customers

To  default a specific ship confirm document set for a specific customer,

The default ship confirm document set can be set only for a specific organization,  it cannot be set for specific customers.  Therefore, there is no functionality available to create a default document set for a specific customer.   You can, however, define a different document set for each customer and instruct your users to use the correct document set for each delivery that is ship confirmed.

1.  Define a different document set for each customer that requires a unique document set
1.1  As the Order Management super user, navigate to shipping->setup->documents->document sets.
1.2  Define a custom document set and give it a name which will identify the customer or customers for which it should be used.
1.3  Add to the document set all of the documents required by the specific customer(s) for which it is created.

2.  Define ship confirm rules to use the document sets defined in step 1.
2.1  Navigate to shipping->setup->ship confirm rules
2.2  Create a new ship confirm rule,  giving it a name indicating when it is to be used (similar to the document set created in step 1.2)
2.3  Set whatever other parameters are appropriate to this ship confirm rule (for example, ship all or ship entered quantities, specify a default shipping method, etc.)
2.4  At the bottom of the form,  in the Document Set field,  specify the Document Set you created in step 1.2
2.5  Instruct your users to always used the document set which corresponds to the customer to which it applies

If you pick release and ship confirm in one step,  then you can also create a pick release rule unique to each customer.

3.  Define pick release rules to use the ship confirm rules created in step 2:
3.1  Navigate to shipping->setup->picking->Define Release Rules Form
3.2  Give the new rule a name similar to the names of the document set and ship confirm rule from steps 1.2 and 2.2
3.3  Complete all fields in the Order tab as appropriate for your business
3.4  In the Shipping tab,  Autocreate Deliveries and auto Pick Confirm should be set to Yes
3.5   In the Ship Confirm Rule field,  select the ship confirm rule you defined in step 2  (Whenever a ship confirm rule is specified here,  the system will automatically ship confirm the delivery created by pick release.)
3.6   In the Inventory tab,  set Auto Allocate to Yes.
3.7   Instruct your users to always use the correct pick release rule when picking orders for these unique customers.

Now when you pick release an order specifying the pick release rule created in step 3,  the system will automatically ship confirm the order after it is picked using the ship confirm rule created in step 2,  which uses the Document Set defined in Step 1.

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